Category: 01. First Steps

In this article, you will learn a bit more about the basic initial concepts of the system and the initial parameterization of the too.

Continuing with the procedure to set up your Movidesk, in this video we will cover the registration of people, who are your customers and also your team of agents. You can also see our complete article on people registration by clicking here.

This video describes the procedures related to the registration of your service catalog, one of the most important classifications in your Movidesk. We have complete documentation on the service catalog, which you can view in this other article.  

In another video of the series for the implementation of Movidesk, we will talk about categories and urgencies. We have articles for both classifications, if you would like to follow along: Categories Urgencies

Understand the importance and how to configure the statuses and justifications in your Movidesk. Watch the video below or check out the article for each topic. Statuses Justifications

Configure the SLA module to set deadlines and monitor their fulfillment. You can watch the video below and check out a series of articles we created on this topic to help you delve deeper into the subject. These articles can be found in the knowledge base, under Features > Metrics. The first article

Learn how to create automations so that the system executes tasks automatically when the established conditions are met using triggers, and how to configure macros, utilizing this important feature to automate and speed up your daily activities. You can watch the video below or check out the article

The time tracking module is an important tool for measuring your team's productivity and managing the efforts spent on each client. Watch the video below or check out our more detailed article on the topic: Time Tracking.  

The knowledge base is an important resource for creating a repository of information that can be accessed by agents, customers, or the general public. In this video, you'll learn step by step how to publish your first article. We have some articles that can help you set up your knowledge base and a

Learn how to configure the satisfaction survey module and get feedback from your customers about your team's performance. Watch the video below or read this more detailed article on the topic: Satisfaction Survey.