Hello, how can we help you?

  1. Home page
  2. Return to search
  3. 02. Features
  4. 05 - Parameters
White List: IP Blocking
1 min
Created by Dara Zimmermann on 7/24/2019 9:45 AM
Updated by Karine Moreira on 9/20/2024 11:12 AM

In this article, you will learn how to restrict agents' access by IP

What is a White List?

It is a Movidesk feature that allows you to restrict agent access only to the IPs listed, enabling you to block access outside your company.

How to restrict access?

To access this blocking feature, you need to be a System Administrator and go to Settings > Account > Parameters > Authentication > Use White List

In the text box, you can enter the IP of your company's network that will be in Current IP Address, by clicking the + button you can add multiple IPs.

Remember that you must always keep the IP 177.207.218.170 enabled because our Movidesk support agents will use this IP if you need assistance laughing

Was this article useful?
Recently viewed