Movidesk enables the creation of various automations, including SLA alerts that can be sent via email and/or internal message.

To create a notification trigger, click on Settings > Automations > Triggers.

Select the criterion “Ticket: Due Date” and one of the available operators, such as the percentage exceeded of the SLA, for example. Once done, fill in with the desired argument.

Finally, define the action of the trigger, to specify how the notification will be made (email or internal message) and who should be notified. Then just click on Save and the trigger will be up and running.