In this article, we will present the main scenarios in which our team is available to handle your requests.
Below, we list the services performed by the team. If your request is not on the list, please contact us! 😊
- Queue cleanup (Chat, Telephony, Emails with errors);
- Error notification cleanup (Webhook, email);
- Host change;
- Increase API rate limit;
- Database backups;
- Increase database parameters (Attachment size, recursion value);
- Brand changes (Remove footer link, remove brand from login);
- Clear tickets from the database;
- Change ticket numbering in the database;
- Increase chat disconnection time;
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Data extraction via database;
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Mass changes via database;
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Deletion of specific tickets;
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Deletion of actions;
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Recovery of deleted data;
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Adjustments in person profiles;
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Add holiday en masse to SLA rules. (must be requested at least 3 days in advance).