In this article, you will learn how to apply filters when using the indicators in Movidesk What are filters? Filters refer to a tool included in the indicators menu, which allows for a more detailed specification based on the selection made by the chosen indicator. Click here to see how to use the i

  Movidesk allows you to automate the registration of people, who are your clients or agents. By using the import feature, we can associate companies with the people linked to each company.   It is important to understand the Movidesk workflow related to this registration before importing people. Cl

         If you thought of dynamism in customer service, you thought of the automatic chat distribution module. Another great feature of your Movidesk, automatic chat distribution adds a lot of quality and agility to chat distribution  in a simple, fair, and effective way, aiming for an equal distri

The purpose of urgency is to identify the ticket according to its level of criticality. When you created your Movidesk account, the urgencies Urgent, High, Medium, and Low were created. However, you can create new ones or delete the initially created urgencies. Urgency is a definition that is no

In this article, you will learn about the concept and how to register chat applications. Chat applications are plugins that can be installed on websites of your choice so that customers can contact your support team. How to register? Go to Settings > Chat > Applications. On this screen, you will se

Important: Our APIs have a limit of 10 requests per minute to ensure healthy usage. If you have a specific scenario that requires increased usage, please contact our support team for a feasibility analysis. Learn more about API access hours and limits https://api.movidesk.com/public/v1 People   Note