The NLU Widget facilitates contact with your customers and opens tickets practically using the Zenvia NLU chatbot.
The functionality is located on the Zenvia Service (Movidesk) home screen. To use it, simply click on the NLU Widget icon.
⚠️ Attention : To use the features of this functionality, it is necessary to first complete the settings in Zenvia NLU Enterprise.
Bot Variables
To pass the context of a contact from one product to another, it is necessary to configure the variables within the bot's builder/widget in Zenvia NLU that identified the contact in Zenvia Service (Movidesk).
Example of a variable:
<script type="text/javascript">
altubots.sendDataToContext({
"name": "José da Silva",
"email": "jose@email.com"
});
</script>
In this way, the contact will be identified by phone and email. You can also include the “code_reference” that associates the contact registered directly in Movidesk.
How to configure the NLU Widget
To do this, follow the steps below:
1. Go to Settings > People > Access Profiles;
2. Choose a specific profile or create a new profile;
. In the selected profile, click on the Tickets tab and enable the Widget on the platform;4. Select NLU Widget;
5. Enter the NLU Widget TAG code;
💡Tip: It is located in the Usage tab in the TAG area on Zenvia NLU. To learn more about this, read the article Widget.
6. Save the settings.
Done! You have now set up the NLU Widget in our solution and can start using it directly from the Home page of your account to open tickets.