Set up your email accounts so that Movidesk can start monitoring them and create tickets for incoming messages. Watch the video below or check out this complete article on the topic. Acompanhe o vídeo abaixo ou confira este artigo completo sobre o assunto.    

Understand the importance and how to configure the statuses and justifications in your Movidesk. Watch the video below or check out the article for each topic. Statuses Justifications

In this article, you will learn how to create a WhatsApp button and display it in your KB, where clicking it will redirect the customer to your WhatsApp. Step-by-Step Video Guide Follow the step-by-step guide below: (link commented in the video https://www.convertte.com.br/gerador-link-whatsapp/ ):

In this video, learn how to structure your Movidesk so that each department can view only the tickets for its area. Check out this other article with more detailed content on access profiles.  

In another video of the series for the implementation of Movidesk, we will talk about categories and urgencies. We have articles for both classifications, if you would like to follow along: Categories Urgencies

Learn how to configure the satisfaction survey module and get feedback from your customers about your team's performance. Watch the video below or read this more detailed article on the topic: Satisfaction Survey.  

The time tracking module is an important tool for measuring your team's productivity and managing the efforts spent on each client. Watch the video below or check out our more detailed article on the topic: Time Tracking.  

This video describes the procedures related to the registration of your service catalog, one of the most important classifications in your Movidesk. We have complete documentation on the service catalog, which you can view in this other article.  

Continuing with the procedure to set up your Movidesk, in this video we will cover the registration of people, who are your customers and also your team of agents. You can also see our complete article on people registration by clicking here.

The calendar module allows you to add convenience to your service management by controlling your appointments directly in Movidesk. You can now link events to your tickets and assets. Check out the full article on this feature in this other article or watch the video below.  

Learn how to create automations so that the system executes tasks automatically when the established conditions are met using triggers, and how to configure macros, utilizing this important feature to automate and speed up your daily activities. You can watch the video below or check out the article

Set up the chat support module and provide this important channel so your customers can resolve their issues quickly and efficiently. Watch the video below and check out a series of articles we created on this topic. These articles can be found in the knowledge base under Features > Channels. The fi

Configure the SLA module to set deadlines and monitor their fulfillment. You can watch the video below and check out a series of articles we created on this topic to help you delve deeper into the subject. These articles can be found in the knowledge base, under Features > Metrics. The first article

The knowledge base is an important resource for creating a repository of information that can be accessed by agents, customers, or the general public. In this video, you'll learn step by step how to publish your first article. We have some articles that can help you set up your knowledge base and a

Aiming to improve the service hours for our users, in scenarios of operation interrupted either fully or partially, citing the current example: World Cup games, we are creating this material to support you in the following routines: Pre-communication to clients and suppliers about the availability

Welcome to the Movidesk Knowledge Base! 🚀 This knowledge base has been created to assist you in finding information, resolving doubts about the product, helping you configure features when necessary, and providing relevant knowledge about the system. The base is divided into searchable topics, avai

  The Hour Contract module allows for complete management of the values of hours worked on tickets, as well as enabling the control of the hours contracted by the client, so they can see how those hours are being consumed. Watch the video or check out our complete article on the topic: Hour Contract

In this article, you will learn how to create and configure your access profiles.   The configuration of access profiles is what allows the administrator to grant or restrict user permissions within the system according to your company's needs. To configure access profiles, you should select setting

The Pinboard is a fixed panel on the home page that allows you to create a note containing announcements and general news.       Get to know the Pinboard This tool allows for more direct communication with your audience, whether they are agents or clients, enabling dynamic, fast, an

Emails are essential for communication with your clients. Therefore, it is important to ensure that the settings are correct. Movidesk can import received messages or use them for sending notifications. To configure, go to: Settings > Email > Accounts. The system will display a default email account

Triggers are an important tool for you to customize your Movidesk and automate a series of functions. Through triggers, you can execute actions when one or more conditions are met within a ticket. These can be triggered by a user's action or even by temporal issues, such as reaching a ticket time l

In this article, you will learn how to register people.   The registration of people is one of the most important modules of Movidesk. People can be both the agents, who provide the service, and their clients. They can be individuals, companies, or departments. It is only a definition in the person'

 In this article, you will learn how to configure and consult services. The service catalog is a resource that allows you to clearly organize the activities performed by your company.  This video shows the step-by-step process and parameters for configuring services in your Movidesk base.  

          Unify and simplify the management of services on a single platform. This is the goal of the Movidesk - Telephony integration. Transform phone calls into new tickets (or link them to existing tickets) with links to the call recordings, monitor the flow of services in real time, and gain gre