Triggers
- What do I need to know to create a trigger?
- How to automatically change the ticket owner via a trigger?
- How does the editing and/or deletion of triggers work?
- How to direct an open ticket to a team via trigger?
- What is the difference between "responsible team" and "team owner" in a trigger?
- What value can be applied to the "Percentage exceeded SLA" trigger condition?
- When creating a trigger with combined and independent conditions, how does the system validate?
- When should I apply the placeholder: email.movidesk.info?
- How to create a rule to automatically close a ticket due to chat inactivity?
- How to use the TAG to prevent a trigger from being recursive?
- What is the difference between Combined Conditions and Independent Conditions?
Emails
Macros
- When creating a macro with an Admin profile for another agent, this macro did not appear in the list to edit. How do I edit the shared macro I created?
- Is it possible to automate inserting two requesters in a ticket?
SLA