Category: Reports

The processing center enables asynchronous data extraction and makes the file available for download for 30 days.   Export Data Processing Center  Export Data When requesting the export of report data to the file, it will be generated and made available through the Processing Center. Through an asyn

-Ticket Summary by Service With the ticket report by service, we can get a quantitative view of all tickets for the period, grouped by service, status, and SLA deadlines.   Report Overview Allow Report Access Filters and Periods Export Data Generate Report Report Overview To view your report, go t

Tickets per Customer The Tickets per Customer report allows you to view the list of tickets that each customer has opened in your support structure, according to the applied filters. Report Overview Filters and Periods Export Data Generate Report Report Overview  To review your report, access the

Ticket Time per Responsible This report provides information about service efficiency by tracking the time each ticket spends under the responsibility of different agents. Report Overview Allow Access to the Report Filters and Periods Export Data Generate Report Report Overview To view your report,

Satisfaction Survey Result The satisfaction survey result report allows monitoring evaluations and comments on the tickets. Report Overview Allow Access to the Report Filters and Periods Export Data Generate Report See also: How to use the satisfaction survey indicator? Report OverviewReport  To ch

Time worked on tickets Movidesk provides some management reports to control the time worked by agents. Important: To ensure that the worked time is accurately recorded, it is essential that time tracking is enabled in Movidesk. To learn how to enable it, access the link: Time Tracking. Report Overv

The logging section within the tool aims to show the effort spent by the agent on each ticket. For this, we have: Logged hours: Shows the "Logged time" within the ticket, whether manually or by the start and end of the activity. Worked hours: Only considers the time logged in that schedule; to be co

Ticket Duration by Status With the duration report, we can see how long each ticket remains in each stage of the service.   Report Overview Allow Access to Report Filters and Periods Export Data Generate Report Report Overview To check your report, go to Movidesk Side Menu -> Icon -> Reports. Allow

Access Control The access control report allows you to view user access according to the applied period. Report Overview Allow Report Access Filters and Periods Export Data Generate Report Report Overview To check your report, go to the Movidesk Side Menu -> Icon-> Reports - > Audit and Contr