Satisfaction Survey Result
The satisfaction survey result report allows monitoring evaluations and comments on the tickets.
See also: How to use the satisfaction survey indicator?
Report OverviewReport
Report OverviewReport
To check your report, go to the sidebar menu of Movidesk -> Icon 
-> Reports -> Customer Experience:
-> Reports -> Customer Experience:Allow Access to the Report
If the report is not available in the reports tab, it will be necessary to enable it within your access profile. Click on Settings -> People -> Access Profile -> In the Reports tab, enable the parameter "Allow viewing of the satisfaction survey report":
Important: Only agents or clients with permission can access the report.
Filters and Periods
With the available filters to generate the report, we can obtain the evaluations through the survey response date or the ticket resolution date:
In addition, it is possible to indicate in the report if you want to display only evaluation results with comments. There is also the option to add more filters to obtain the evaluations of the period.
By default, the period indicated in the report will always be the current month, but the period can be adjusted, respecting the one-year interval between the indicated periods.
If Movidesk does not find any data with the applied filters when generating the report, the following message will be displayed.
Export Data
After applying the desired filter, it is possible to export the data to spreadsheets in the .csv (Google Sheets and other applications) or .xls (Excel 97 and newer versions), formats via Movidesk Processing Center.
Generate Report
When clicking "Generate Report," a pop-up will appear with two options:
-
Generate the Report on screen, an option that displays the data on screen without creating a file. Please note that the on-screen return with the data may vary depending on the period and filters selected. Therefore, we recommend exporting via the Processing Center to view the data in Excel or Google Sheets;
-
Export data via the Processing Center. By selecting this option, you can choose between the available formats to generate the report. Through the Center, you can download the file when it is available.
By default, the report displays an analytical listing with all tickets evaluated by customers during the period. Movidesk reports allow for grouping by dragging the header of the desired column to the highlighted area of the report.