The agenda allows you to schedule events in Movidesk. These events can be linked to a ticket, enabling you to keep a history of all interactions on your ticket. Using the Movidesk agenda, you can organize meetings, scheduled maintenance, among other events, with the ability to select people or teams

In this video, learn how to structure your Movidesk so that each department can view only the tickets for its area. Check out this other article with more detailed content on access profiles.  

It is possible to allow customers to remove CCed emails from a ticket through access profile settings. This way, you ensure more security and freedom for your customer, so that only those who need to receive the ticket's email updates will follow them. There are two ways to allow your customers to r

The logging section within the tool aims to show the effort spent by the agent on each ticket. For this, we have: Logged hours: Shows the "Logged time" within the ticket, whether manually or by the start and end of the activity. Worked hours: Only considers the time logged in that schedule; to be co

The registration of Hour Type  allows various types of hours for different times of the day. The idea is to be able to define a grid of hours for each hour type. To access the hour type registration, click on the menu Settings > Time Tracking - Hour Type. The hour type registration defaults to Nor

Important: Our APIs have a limit of 10 requests per minute to ensure healthy usage. If you have a specific scenario that requires increased usage, contact our support team for feasibility analysis. Learn more about API hours and limits https://api.movidesk.com/public/v1 Hour Contract Consumption U

Important: Our APIs have a limit of 10 requests per minute to ensure healthy usage. If you have a specific scenario that requires increasing the usage, please contact our support team for a feasibility analysis. Learn more about API schedules and limits https://api.movidesk.com/public/v1 Satisfactio