Set up the chat support module and provide this important channel so your customers can resolve their issues quickly and efficiently. Watch the video below and check out a series of articles we created on this topic. These articles can be found in the knowledge base under Features > Channels. The fi

Access Control The access control report allows you to view user access according to the applied period. Report Overview Allow Report Access Filters and Periods Export Data Generate Report Report Overview To check your report, go to the Movidesk Side Menu -> Icon-> Reports - > Audit and Contr

The registration of Hour Type  allows various types of hours for different times of the day. The idea is to be able to define a grid of hours for each hour type. To access the hour type registration, click on the menu Settings > Time Tracking - Hour Type. The hour type registration defaults to Nor

Important: Our APIs have a limit of 10 requests per minute to ensure healthy usage. If you have a specific scenario that requires increased usage, contact our support team for feasibility analysis. Learn more about API hours and limits https://api.movidesk.com/public/v1 Hour Contract Consumption U

In this article, you will learn how to configure and query additional fields for people. The additional fields for people work similarly to ticket fields. They provide extra information to enhance service, allowing the creation of new informational or registration fields. These fields help collect m

In this article, you will learn how to configure and consult the additional fields for tickets. Additional fields are extras that allow collecting more detailed information during the ticket registration process. They offer flexibility to create custom fields, tailoring the system to your needs. Var

In Indicators , it is possible to get an overview of open, resolved, canceled, and reopened tickets from agents and clients in the selected period. The Indicators are presented in a graphical format, structured top-down. By default, there is an agent indicator panel and a client indicator panel. Th

Important: Our APIs have a limit of 10 requests per minute to ensure healthy usage. If you have a specific scenario that requires increased usage, please contact our support team for a feasibility analysis. Learn more about API access hours and limitshttps://api.movidesk.com/public/v1People  Note: T