Welcome to the Movidesk Knowledge Base! 🚀 This knowledge base has been created to assist you in finding information, resolving doubts about the product, helping you configure features when necessary, and providing relevant knowledge about the system. The base is divided into searchable topics, avai

This video describes the procedures related to the registration of your service catalog, one of the most important classifications in your Movidesk. We have complete documentation on the service catalog, which you can view in this other article.  

Welcome to the Movidesk Frequently Asked Questions! 🚀 Here, you will find answers to the most common requests in our support. Click on the categories in the sidebar menu to navigate through our content! Follow our updates and check out our knowledge base! Remember: this section is constantly being

Most of the Movidesk parameters are linked to the access profile, which is the group of permissions that can be granted to agents and clients. However, there are some parameters that are relevant to your environment as a whole and cannot vary from agent to agent or from client to client. The parame

Google Analytics is a free service from Google that provides tracking data for your Knowledge Base, such as page views, audience location, average time on page, most accessed time, device used, among other information. If you don’t have a Google Analytics account created yet, follow Google’s article

In this article, you will learn how to configure the application in the knowledge base. Movidesk provides the Knowledge Base application to enhance customer service. Through the application, it is possible to perform a quick search on a specific topic, which will return the articles from your base.

Triggers are an important tool for you to customize your Movidesk and automate a series of functions. Through triggers, you can execute actions when one or more conditions are met within a ticket. These can be triggered by a user's action or even by temporal issues, such as reaching a ticket time l

In this article, you will learn how to set up automatic ticket distribution Automatic ticket distribution involves assigning tasks equally among each agent on a team. This operation prevents agents from choosing the tickets they will resolve. You can edit the order of agents for ticket distribution,

Aiming to improve the service hours for our users, in scenarios of operation interrupted either fully or partially, citing the current example: World Cup games, we are creating this material to support you in the following routines: Pre-communication to clients and suppliers about the availability

This article will help in setting up the multilingual knowledge base in your Movidesk.   The multilingual knowledge base, when enabled, can be made available in three languages: Portuguese, English, and Spanish. This means that your customer will have the freedom to choose the most accessible langua

This article will help with the configuration and integration between Zenvia Voice and Movidesk Configurations Made in Zenvia Voice  Phone Numbers Extensions Queues IVR Tip Configurations Made in Movidesk Configurations Made in Zenvia Voice The first parameter we need to define is the one that

Tickets represent every request received by support. Whenever a customer reaches out, whether by chat, email, phone, or form, it becomes a ticket in the system. If the customer has direct access to the platform, they can open a ticket themselves. How to access a ticket In the side navigation menu,

In this article, you will learn how to register people.   The registration of people is one of the most important modules of Movidesk. People can be both the agents, who provide the service, and their clients. They can be individuals, companies, or departments. It is only a definition in the person'

The Pinboard is a fixed panel on the home page that allows you to create a note containing announcements and general news.       Get to know the Pinboard This tool allows for more direct communication with your audience, whether they are agents or clients, enabling dynamic, fast, an

In this article, you will learn about macros and how to use them.  A macro is an important tool for automating tasks when opening or handling a ticket. Whenever you have an action that repeats with some frequency, consider creating a macro. Macros are templates that can be used by the agent in respo