07 - Monitoring the SLA for ticket resolution daily in the support queue
27 sec
Created by Thiago Tamanini on 10/9/2020 3:25 PM
Updated by Karine Moreira on 9/24/2024 3:53 PM

To more conveniently track tickets in relation to their due dates, add the column: “SLA Solution Indicator” to your ticket views in the List view type.


If you use Kanban views, you can track this information on the ticket card.