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    • Blog The largest customer service blog in Brazil!

    • Rich Materials Content from those who are a reference in customer service.

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    The Software
    • Overview The complete software to structure your service.

    Extra Modules
    • WhatsApp API Organize support tickets from the WhatsApp API.

    • Chatbot MoviBot: control, triage, and interact with your clients.

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  • Select the display language:
  • Português (Brasil)
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  1. Home page
  2. Return to search
  3. 05. Integrations
  • 01. First Steps
    • 02 - Initial Parameterization
    • 03 - Registering People
    • 04 - The Service Catalog
    • 05 - Categories and Urgencies
    • 06 - Statuses and Justifications
    • 07 - Tags
    • 08 - Access Profiles
    • 09 - The SLA
    • 10 - Email Accounts
    • 11 - Triggers and Macros
    • 12 - Chat Support
    • 13 - Time Tracking
    • 14 - Hour Contract
    • 15 - Knowledge Base
    • 16 - Satisfaction Survey
    • 17 - Calendar
    • 18 - Expenses
    • Forwarding e-mails
  • 02. Features
    • 01 - Tickets
      • 01 - Tickets
      • 02 - Ticket-related variables
      • 03 - Ticket distribution
      • 04 - Reopen tickets
      • 05 - Merge and Unmerge Tickets
      • 06 - Tickets Approval
      • 07 - Scheduled ticket opening
      • 08 - How to allow customers to remove copy emails (Ccs) from the ticket
      • 09 - Delete tickets
      • 10 - Visualization: Listing
      • 11 - Visualization: Kanban
      • Active voice call in Tickets
      • Forwarding e-mails
    • 02 - General Settings
      • Contrato de Horas
        • 01 - Hours Contract
        • 02 - Time tracking
      • 01 - Service Catalog
      • 02 - Categories
      • 03 - How to use statuses in tickets
      • 04 - Justifications
      • 05 - Urgencies
      • 06 - Tags
      • 07 - Workflow
      • 08 - Schedule
      • 09 - Expenses
      • 10 - Activities
      • 11 - Type of hour
      • Widget NLU
    • 03 - People
      • Registering Teams
      • People Registration
      • Importing people
      • Bulk Actions - people registration
      • Merge People
      • Access profiles
    • 04 - Automation
      • 01. Triggers, learn everything here!
      • 02. Satisfaction Survey for WhatsApp
      • Macros
      • Placeholders
      • Webhook
    • 05 - Parameters
      • Additional fields for people
      • Additional fields for tickets
      • Setting up the satisfaction survey module
      • Configuring the Flags
      • Multi-Factor Authentication (MFA)
      • System parameters
      • White List: IP Blocking
    • 06 - Knowledge base
      • Knowledge Base App: Settings
      • Article rating
      • Multilingual knowledge base
      • Submit ticket action as an article
      • How to add WhatsApp Widget to your knowledge base
      • web Forms
      • Installation of Google Analytics in the Knowledge Base
      • Knowledge Base Layout Model - Movidesk
      • Article publication
      • SEO and article indexing
    • 07 - Communications
      • Internal message
      • PinBoard
    • 08 - Assets
      • Asset management
      • Asset importation
  • 03. Channels
    • Chat
      • 01 - Chat Overview
      • 02 - Registration of chat applications
      • 03 - Use of the chat application
      • 04 - How to Set Up Chat Groups
      • 05 - Chat Distribution
      • 06 - Chat operation parameters
      • 07 - Chat hours log
    • E-mail
      • 01 - Email Account Settings
      • 02 - Sending and receiving emails
      • 03 - How to set up a redirect for a Movidesk email account
      • 04 - Sending emails through Mailgun
      • 05 - Technical information about emails and accounts in Movidesk
    • Telephony
      • 01 - Active call
      • 02 - Call Reception
      • Movidesk API - Telephony - With queue control
      • Movidesk API - Telephony - No queue control
      • Step-by-step guide for Zenvia Voice/Movidesk settings
  • 04. Metrics
    • Reports
      • 01- How many tickets do I have per customer?
      • 02 - How much time is being spent to complete each ticket?
      • 03 - Which tickets do I have by service?
      • 04 - What is the duration of tickets at each stage of the service?
      • 05 - What is the time spent by tickets in each stage of service by the responsible person?
      • 07 - What were the results of my satisfaction surveys?
      • 12 - How long did each user stay on the support platform?
      • Processing Center
      • Definitions: Logged hours, Worked hours, and accounted time
    • SLA
      • 01 - SLA (Service Level Agreement)
      • 02 - Access parameters for SLA settings
      • 03 - Register an SLA contract
      • 04 - Registering a rule within the SLA Contract
      • 05 - Solution SLA applied to the tickets
      • 06 - Creating Notifications for the SLA
      • 07 - Monitoring the SLA for ticket resolution daily in the support queue
      • Solution SLA Indicators
      • 09 - First Response SLA
      • 10 - First Response SLA Indicator - Pizza
      • Operation interrupted (Partially or Completely)
    • 01 - Indicators
    • 02 - Filters in the indicators
  • 05. Integrations
    • API's
      • Movidesk API: What is it and how does it work?
      • Movidesk API - Hour contract registration
      • Movidesk API - Activities
      • Movidesk API - Knowledge Base Articles Query
      • Movidesk API - Hour Contract - Hour Consumption
      • Movidesk API - Maintenance and manipulation of additional fields
      • Movidesk API - Satisfaction Survey - Questions
      • Movidesk API - Satisfaction Survey - Responses
      • Movidesk API - People
      • Movidesk API - Services
      • Movidesk API - Telephony - With queue control
      • Movidesk API - Telephony - No queue control
  • 09. Agent materials
    • Solicitações de Treinamentos ou Reimplantação do Movidesk
Integração Movidesk - JIRA
2 sec
Created by Rafael Frigotto on 7/24/2017 1:40 PM
Updated by Leonora Garcia Alves on 2/18/2025 5:09 PM
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