Access Control
The access control report allows you to view user access according to the applied period.
To check your report, go to the Movidesk Side Menu -> Icon
-> Reports - > Audit and Control:If the report is not available in the reports tab, you will need to enable it within your access profile. Click on Settings -> People -> Access Profile -> In the Reports tab, enable the parameter "Allow viewing the report in the system":
Filters and PeriodsPeriods
By default, the period indicated in the report will always be the current month, but the period can be adjusted, respecting the one-year interval between the indicated periods. Based on the period, we can specify in the report if we want to obtain accesses for agents and/or clients, with the option to filter by organization and by user.
Export Data
After applying the desired filter, you can export the data to spreadsheets, in the formats .csv (Google Sheets and other applications) or .xls (Excel 97 and more recent versions), via the Movidesk Processing Center.
Generate Report
By default, the period indicated in the report will always be the current month, but the period can be adjusted, respecting the one-year interval between the indicated periods. Based on the period, we can specify in the report if we want to obtain accesses for agents and/or clients, with the option to filter by organization and by user.
Export Data
After applying the desired filter, you can export the data to spreadsheets, in the formats .csv (Google Sheets and other applications) or .xls (Excel 97 and more recent versions), via the Movidesk Processing Center.
Generate Report
When clicking on "Generate Report," a pop-up will appear with two options:
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Generate the Report on screen, an option that displays the data on screen, without the need to create a file with the data. Please note that the on-screen return of the data may vary, depending on the selected period and filters. Therefore, we recommend exporting via the Processing Center to view the data in Excel or Google Sheets;
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Export data via Processing Center. By selecting this option, you can choose from the available formats to generate the report. Through the Center, you can download when the file is available.
When clicking on "Generate on screen," the user's profile, organization, user name, entry time and exit time, online time, as well as the exit reason and the user's IP will be displayed on the screen: